"SHIP WITH CONFIDENCE"

"Service is our Business ... Satisfaction is our Goal"

MC-198204 D.O.T. #045106

P.O. Box 5368
Colorado Springs, CO 80931
Telephone: (719) 392-1888
FAX: (719) 392-1891

Here are answers to some frequently asked questions. If you need more information don't hesitate to give us a call.

How do I book a shipment?
- How long is the quote you sent me good for?
What is your schedule?
What are the terms and conditions for a shipment?
- How do I pay?
- What if I need to cancel?
- What might cause an extra charge?
Will my horse be insured?
- How can I get insurance?
What type of equipment do you use?
- How large is the stall my horse will travel in?
- What are the accessibility requirements for your equipment?
What can I expect on a trip?
- Where will my horse stay en-route?
- Can I check on my horse en-route?
How do I get ready for a shipment?
- What paper work do I need?
- How should I prepare my horse?
Can I ship tack or other items with my horse?
Can you accommodate special instructions for my horse?
Do you provide service to Canada?
How do I get to your facilities to pick-up or drop-off my horse?

How do I book a shipment?

Call our office to let us know you want to book a shipment.
Mail or fax the signed Authorization Form with at least a 50% deposit for the trip.
While we can sometimes accommodate short notice bookings, it is best to schedule at least two weeks ahead to be sure of a space.
We will honor a quoted price for up to 30 days. After 30 days, please check with us to see if we need to re-quote.

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What is your schedule?

We maintain a regular schedule of sending trucks to the East or West coast about every 2 1/2 weeks. We establish and stick to our schedule. Do not get stood up by carriers that cancel or delay trips when they are not sufficiently full.
Call our office to get the latest schedule information.

What are the terms and conditions for a shipment?

A 50% deposit is due when you book a shipment. Payment should be in the form of a money order or certified check. We can also arrange for wire transfers or credit card. Indicate on the Authorization Form if the balance due, if any, will be paid on pickup or on delivery. The balance due must be paid on delivery.
If you need to cancel please let us know at least 72 hours (three days) ahead of the scheduled pickup to receive a full refund of the deposit.
- If cancellation occurs less then 72 hours but more than 24 hours from shipping time a $50 processing fee applies.
- If cancellation occurs within 24 hours of shipping time a fee of 50% of the total shipping fee applies.
Extra charges can result from the following:
- Veterinary bills resulting from the need for treatment while en-route.
- Additional tack not listed on the authorization form. It is the driver's decision as whether to haul extra tack.
- A change of location in pickup or delivery.
- A difficult horse that takes more than 60 minutes to load.
- Delays in loading a horse due to paperwork not being ready, the horse not being ready or the contact person being unavailable.
- A difficult access road that was not discussed with the office when the quote was made.

Will my horse be insured?

As a federally regulated carrier, $1,000 limited accidental mortality insurance is provided for each horse. It is important to understand that this is collision mortality only insurance. As a third party (not the owner), it is not possible for us to provide full coverage insurance.
It is primarily the horse owner's responsibility to provide insurance. If the owner elects not to obtain insurance, the owner assumes all risks. If you're shipping a horse that has just been purchased, it is strongly recommended that the buyer and seller come to an understanding in advance as to who is responsible for insurance during shipment or who is assuming the risk.
If you want full coverage you should arrange for insurance prior to shipping. Inexpensive options for 30-day policies for travel are readily available from sources such as the All American Horse Insurance Agency. Our LINKS page includes good references for finding out more about insurance and locating an insurance agent or provider.

What type of equipment do you use?

All of our trucks are equipped with full air-ride suspension. We operate two types of trucks, either 15 horse semi tractor trailers or 8 horse straight box trucks (bus size). This is the most suitable type of equipment for long-haul routes. The smother ride of an air-ride suspension reduces stress and trip fatigue. In addition, the spaciousness of either van type tends to make horses more comfortable and less claustrophobic. This spaciousness, combined with good ventilation for proper air control, minimizes the risk of respiratory problems. All of our vans are designed for easy side ramp loading for good accessibility to all horses. All of the trucks are equipped with sleeper cabs so that the two driver team is well rested. That means a safer trip for your horse. Look at the About Nation-Wide Horse Transportation page to see pictures of some of the trucks.
Stall size varies somewhat by truck and by position in the truck but is generally about 33 inches wide and the depth is adjustable to provide up to 9 feet of space. Horses can be shipped in a single stall, stall and a half or box stalls. The horses are separated by partitions and head dividers.
The semi tractor trailers are about 70 feet long and the straight trucks are about 37 feet long. Both types of trucks need a vertical clearance of about 13 feet below overhanging signs or tree branches. If you have any doubt about accessibility, please call our office in advance to discuss. It is the driver's decision as to whether an access point is safe. It may be necessary to walk a horse to a truck that cannot enter an access point.

What can I expect on a trip?

Pickup

When you book a trip we will provide an approximate pickup date. Usually we will know to an accuracy of a day or two what the pickup date will be. As the pickup date nears we will call the pickup contact person with a better estimate of the pickup date and time. Weather, traffic conditions and difficult to load horses can all have an impact on our schedule. We will update the pickup contact person if our timing needs to be adjusted. On the day of the pickup the drivers will call about one to two hours ahead to get any final directions that are needed and to provide a better pickup time estimate. If the pickup is before 6:00 AM the driver will call the evening before to finalize arrangements. It is very important that someone be available to answer the phone. Please provide any backup phone numbers you can.

En-route

There are two drivers assigned to each rig. We travel an average of 850 miles a day with rest stops approximately every 5 hours. The drivers regularly check water buckets and hay bags. All rigs are equipped with mobile phones. All drivers check in with the office on a regular schedule so that we know where our trucks are at any given time.

Layover

If your horse's trip requires a layover, we have an ideally located hub in Colorado. The horses get to rest, usually for two or three days, and are observed before the continuation of their trip. You can rest assured that your horse will be well tended to at our clean and professionally managed stable. Your horse will not be part of a herd. We have 19 stables in our 4800 sq. ft. barn and 26 individual turnout paddocks. We provide a comfortable and safe environment for your horse. Look at the About Nation-Wide Horse Transportation page to see pictures of our facilities.

Delivery

When you book a trip we will provide an approximate delivery date. Usually we will know to an accuracy of a day or two what the delivery date will be. As the delivery date nears we will call the delivery contact person with a better estimate of the delivery date and time. We will update the delivery contact person if our timing needs to be adjusted. On the day of the delivery the drivers will call about one to two hours ahead to get any final directions that are needed and to provide a better delivery time estimate. If the delivery is before 6:00 AM the driver will call the evening before to finalize arrangements. It is very important that someone be available to answer the phone. Please provide any backup phone numbers you can. Someone must be available to accept delivery of the horse. Finally, we will let the pickup contact person know that the delivery was completed.

How do I get ready for a shipment?

The following paperwork must be available at pickup:
- A current Coggins test for EIA. A Coggins test is good for one year in most states.
- A current health certificate. Health certificates are good for 30 days and must be valid through the time of delivery.
- A brand inspection if the horse is coming from any of the following states: CO, ID, MT, NV, NM, UT, WY and portions of OR, SD and WA.
While not required by law, it is strongly recommended that all immunizations are current. This is particularly true for a young horse that may be more susceptible to infections. Horses should be vaccinated no later than two weeks before transport. Some horses can have a negative reaction to vaccinations. The two weeks allows time for the horse to recuperate and for the vaccinations to take affect.
Please supply one bale of hay per horse at pickup.
Make sure your horse is well hydrated before shipment.
Decisions such as whether to use shipping boots, leg wraps, tail wraps or to oil a horse are between you and your veterinarian. In general, we do not find these measures necessary unless a horse has a history that would indicate these precautions. For example, a horse that is known to "scramble" during shipment might warrant shipping boots. If you choose to use shipping boots please have them in place before we arrive. If the boots or wraps come loose our driver will not reapply them.
We recommend NOT to have a horse's hooves trimmed near the time of shipment.

Can I ship tack or other items with my horse?

A halter, a lead and a blanket may be shipped at no extra charge.
Additional items will require an extra charge depending on the number of items and their size. Call for a quote.
Tack should be disclosed at the time of sending in the Authorization Form. If we have a very full truck it may not be possible to accommodate last minute additions. It is the driver's decision as to whether to haul extra tack.

Can you accommodate special instructions for my horse?

We will do our best to accommodate special requests. It is best to write down special instructions and send them with your Authorization Form. If your requirements include special dietary items, please provide those to the drivers at the time of pickup. Special dietary items may be subject to additional shipment charges.

Do you provide service to Canada?

We do not provide direct service to Canada. However, in some cases we are able to coordinate with Canadian shippers to provide service. Please call us to discuss your situation to see if we can help.

How do I get to your facilities to pick-up or drop-off my horse?

Click on this text to get Mapquest driving directions.

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Nation-Wide Horse Transportation, Inc.
P.O. Box 5368
Colorado Springs, CO 80931
Telephone: (719) 392-1888
FAX: (719) 392-1891

Copyright � 2011 by Nation-Wide Horse Transportation�, Inc. All rights reserved.
No part of this document may be reproduced without
the express written permission of Nation-Wide Horse Transportation, Inc.